Customer Care Harder to Leave: Why Member Experience Is Driving Cost and Performance in Health Plans More calls. More pressure. More disconnected steps across enrollment, onboarding, and member support. For many…Cam FultonMay 4, 2026
Customer Care CX Readiness Benchmark Report: How Prepared Is Your Customer Experience Strategy? Is your customer experience built to perform under pressure—or just holding together until it doesn’t?…Cam FultonMay 4, 2026
